Committee/Working Group: CQM Standard 180 User Guide – Customer Communication Working Group

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Committee Description/Mission::

The ANSI/ASHRAE/ACCA Standard 180 is abstract and not easy to absorb quickly. There is a recognized need to​ ​develop a user guide to support the industry in implementing the standard as intended. The framework for the User Guide is conceptualized to include:

  1. Introduction to and Overview of Standard 180
  2. Communicating and Developing a Standard 180-based Maintenance Program
    1. Introduction to chapter relevant to communicating and developing a Standard 180-based Maintenance Program and preparation for the structured meeting
    2. Clarifying financial roles and responsibilities (maintenance agreement, energy and utilities, service/major repairs, and capital expenses)
    3. Identifying current maintenance approach, pain points, and goals
    4. Identifying performance metrics
    5. Develop potential value propositions
    6. Example narratives
  3. Making a Maintenance Plan
  4. Implementing a Maintenance Program
  5. Validating Standard 180-based Maintenance Program
  6. Conclusion

Due to the effort involved and the skills needed to product the content, the Working Group proposes to tackle the communication, selling and buying aspects of the guide, specifically working on Chapter 2: Communicating and Developing a Standard 180-based Maintenance Program. The complementary technical aspects of the guide will be developed by the CQM Standard 180 User Guide – Technical Working Group in parallel.

PDF of Implementation Plan

Goal #1: Launch 2017 CQM Standard 180 User Guide Customer Communications Working Group
Milestone Owner Deliverable Due Date Dependencies
  1. Review and Update Working Group Roster
Chair and WHPA Staff 2017 Working Group Roster April 30, 2017
  • Availability of WHPA Staff and Chair
  • Willingness of members to participate in Working Group
  1. Develop 2017 Implementation Plan
Chair and WHPA Staff Draft Implementation Plan August 31, 2017
  • Availability of WHPA Staff and Chair
Goal #2: Develop Standard 180 User Guide Focusing on the Customer Communications
Milestone Owner Deliverable Due Date Dependencies
  1. Develop working group-approved Chapter 2 subsection: Introduction and preparation for the structured meeting
Chair, Working Group Members, and WHPA Staff Draft Subsection August 31, 2017
  • Availability of Chair, Working Group Members, and WHPA Staff
  1. Develop working group-approved Chapter 2 subsection: Clarifying financial roles and responsibilities (maintenance agreement, energy and utilities, service/major repairs, and capital expenses) section
Chair, Working Group Members, and WHPA Staff Draft Subsection October 31, 2017
  • Availability of Chair, Working Group Members, and WHPA Staff
  1. Develop working group-approved Chapter 2 subsection: Identifying current maintenance approach, pain points, and goals section
Chair, Working Group Members, and WHPA Staff Draft Subsection October 31, 2017
  • Availability of Chair, Working Group Members, and WHPA Staff
  1. Develop working group-approved Chapter 2 subsection: Develop Two example narratives for specific market segments/building types and customer perspectives section
Chair, Working Group Members, and WHPA Staff Draft Narratives December 31, 2017
  • Availability of Chair, Working Group Members, and WHPA Staff
  1. Develop working group-approved Chapter 2 subsection: Identifying performance metrics section
Chair, Working Group Members, and WHPA Staff Draft Subsection March 31, 2018
  • Availability of Chair, Working Group Members, and WHPA Staff
  1. Develop working group-approved Chapter 2 subsection: Potential value propositions
Chair, Working Group Members, and WHPA Staff Draft Subsection September 30, 2018
  • Availability of Chair, Working Group Members, and WHPA Staff
  1. Develop working group-approved Chapter 2 subsection: Develop Four - Eight example narratives for specific market segments/building types and customer perspectives section
Chair, Working Group Members, and WHPA Staff Draft Subsection November 28, 2018
  • Availability of Chair, Working Group Members, and WHPA Staff
  1. Incorporate into full Standard 180 User Guide
Chair, Working Group Members, and WHPA Staff Full Standard 180 User Guide ready for CQM Committee Review December 31, 2018
  • Availability of Chair, Working Group Members, and WHPA Staff
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